If your order hasn’t yet been dispatched, we may be able to amend or cancel it. Please contact us as soon as possible by phone or email and we’ll do our best to assist.

Absolutely! Our team is happy to provide product advice and recommendations based on your application. Feel free to contact us with your requirements.

All prices shown on our website exclude VAT unless stated otherwise. VAT will also be itemised clearly at checkout.

Yes, we have a minimum order value of £500. This allows us to keep our pricing competitive and ensures we can provide the best service and support for bulk and trade customers. If you're unsure whether your order qualifies, or if you'd like assistance building your order to meet the minimum, please feel free to contact us.

We aim to dispatch all orders promptly. Standard UK delivery is usually 1–3 working days. Delivery times for international orders may vary depending on location.

Yes, we ship worldwide. If you have any questions about delivery to your country, feel free to contact us before ordering.

Yes. Once your order has been dispatched, you will receive a confirmation email with tracking details so you can monitor the delivery progress.

If your order hasn’t arrived within the expected timeframe, please check the tracking link first. If there's still an issue, contact us and we'll investigate promptly.

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If you believe an item is missing from your delivery, please contact us within 48 hours of receiving your order. We thoroughly check all parcels before dispatch, but if a shortage has occurred, we’ll investigate and resolve it as quickly as possible. Claims made after this 48-hour window may not be accepted, so we recommend checking your order as soon as it arrives.

We use a selection of trusted carriers including FedEx, Parcelforce, and pallet delivery services. The carrier is chosen based on the type of products ordered and the overall size and volume of the shipment. For more detailed information, please visit our Shipping Information page.

Yes, collection is available and can be selected as an option at checkout. Once your order has been placed, our team will contact you to arrange a suitable collection time. Please wait for confirmation before arriving to ensure your order is ready.

We accept returns within 30 days of delivery, provided the items are unused, in original condition, and with all packaging intact. Custom or made-to-order products are non-returnable unless faulty.

Refunds are processed within 7 days from when we receive the item(s).

Return shipping costs are the responsibility of the customer unless the item is faulty or was sent in error.

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If your item has developed a fault, please contact us with a description and photos of the issue. We’ll review the case and arrange a replacement or refund where appropriate.

Once we receive and inspect the returned item, refunds are typically processed within 3–5 working days. You’ll receive an email confirmation once the refund has been issued.